Chat & Communication in Cynoia helps teams collaborate in real time without losing context.

Instead of separating conversations from work, Cynoia keeps discussions connected to projects, tasks, and shared files.

What Is Chat in Cynoia?

Chat is where your team communicates day to day.

You can use it to:

• Discuss work

• Share updates

• Ask questions

• Make decisions

• Share files

Chat is designed to complement projects and tasks, not replace them.

Chat Spaces in Cynoia

Cynoia offers different ways to communicate depending on the context.

Channels

Channels are shared spaces for group conversations.

Use channels to:

• Discuss topics relevant to a team or project

• Share announcements

• Keep everyone aligned

Channels can be:

• Public – anyone in the workspace can join

• Private – only invited members can access

Direct Messages

Direct messages are private conversations between two or more people.

Use direct messages for:

• Quick questions

• One-to-one discussions

• Private conversations

Messages & Interactions

Inside chat, you can:

• Send text messages

• Mention teammates using @

• Share files

• Reply to messages

• React to messages

• Forward a message

• Pin message

Messages are delivered instantly, keeping communication fast and clear.

Mentions & Notifications

Mentions help notify the right people.

• @member – notifies a specific person

• Mentions trigger notifications automatically

Use mentions to:

• Ask for input

• Assign responsibility

• Highlight important updates

Sharing Files in Chat

You can share files directly in chat conversations.

Files shared in chat:

• Are stored in the workspace

• Appear in the Files section

• Can be accessed later from search

This keeps documents easy to find.

Permissions & Access

What you can do in chat depends on:

• Your global role

• Your channel-level permissions

Some users may:

• Create channels

• Manage members

Others may have view-only access.

Best Practices for Chat

• Use channels for shared discussions

• Use direct messages for quick or private conversations

• Keep task-specific discussions inside tasks

• Use mentions instead of repeating messages

• Avoid duplicating decisions across chat and tasks

Call Rooms

Call Rooms allow teams to communicate using voice and video, directly inside Cynoia.

They are designed for:

• Real-time discussions

• Quick check-ins

• Planned meetings

• Ongoing collaboration spaces

Call Rooms live alongside chat, so conversations and meetings stay connected.

Types of Call Rooms

When creating a call room, you can choose between different room types depending on your needs.

Instant Room

Instant rooms are temporary call rooms designed for quick conversations.

Use instant rooms when you need:

• Spontaneous discussions

• Quick updates

• Fast problem-solving sessions

Instant rooms are ideal for unplanned collaboration.

Permanent Room

Permanent rooms are always available call spaces.

Use permanent rooms for:

• Recurring meetings

• Dedicated team spaces

• Long-running discussions

Members can join permanent rooms at any time.

Scheduled Meeting (Calendar)

You can schedule a call room directly in your calendar.

Use scheduled meetings for:

• Planned discussions

• Online events

• Team meetings

Scheduled call rooms appear as calendar events and help teams stay organized.

Starting or Joining a Call Room

You can:

• Start a call room from the Chat section

• Join an existing room from the Call Rooms list

Access to call rooms depends on:

• Your workspace role

• Channel or room permissions

Call Rooms & Permissions

What you can do in call rooms depends on your role.

Some users may:

• Create call rooms

• Manage room settings

• Invite participants

Others may:

• Join and participate

• View rooms without managing them

Permissions are defined by workspace and room-level access.

Best Practices for Call Rooms

• Use instant rooms for quick conversations

• Use permanent rooms for recurring meetings

• Schedule meetings when participants need advance notice

• Keep call room names clear and descriptive

What’s Next?

👉 Next article: Channels & Direct Messages

You’ll learn how to create channels, start conversations, and manage chat spaces effectively.