Channels and Direct Messages are the two main ways teams communicate inside Cynoia.

They help organize conversations so discussions stay focused, searchable, and easy to follow.

Understanding the Difference

Before creating conversations, it helps to know when to use each option.

Channels

• Shared conversation spaces

• Designed for teams, projects, or topics

• Visible to multiple members

Direct Messages

• Private conversations

• Designed for one-to-one

• Not visible to others

Channels

Channels are ideal for ongoing group discussions.

Use channels to:

• Share team updates

• Discuss projects or initiatives

• Coordinate across departments

• Post announcements

Public Channels

Public channels are open to everyone in the workspace.

• Any member can join

• Good for general discussions

• Promotes transparency

You can click on the + Icon in front of channels then Browse

Example:

#Sales, #HR departement

Private Channels

Private channels are restricted.

• Only invited members can access

• Ideal for sensitive or focused discussions

Example:

Leadership, HR, or client-specific conversations

It has a lock in front of it

Creating a Channel

1. Go to Chat

2. Click + next to Channels

3. Enter the channel name

4. Choose visibility (Public or Private)

5. Add members (optional)

The channel is created instantly and ready for conversation.

Managing Channel Members

Depending on your permissions, you can:

• Add or remove members

• Control who can post

• Manage channel settings

Channel permissions depend on:

• Workspace role

• Channel-level access

You can access channel settings clicking the ℹ️ icon

Direct Messages

Direct messages are private conversations between members.

Use direct messages for:

• Quick questions

• One-to-one discussions

Starting a Direct Message

1. Go to Chat

2. Select a team member

3. Start typing your message

You can also:

• Add more members to create a DM

• Share files

• Use mentions

Messages & Features

In both channels and direct messages, you can:

• Send text messages

• Mention teammates using @

• Share files and attachments

• React to messages

• Reply in context

• Forward

• Pin a message

Messages are searchable, making it easy to find information later.

Notifications & Mentions

• Mentions notify specific members

• Channel activity appears in notifications

• Direct messages notify participants instantly

Use mentions to:

• Get someone’s attention

• Request action

• Highlight important updates

Best Practices

• Use channels for shared, ongoing discussions

• Use direct messages for quick or private conversations

• Avoid duplicating task discussions in chat

• Keep channel names clear and descriptive

• Use mentions instead of repeating messages

What’s Next?

👉 Next article: Chat Notifications & Settings

Learn how to control notifications so you stay informed without distractions.