Cynoia uses a user-based storage model, meaning each user has their own personal storage quota based on their subscription plan.

This article explains:

• How storage works per user

• What counts toward your storage

• How to monitor and manage your usage efficiently

How Storage Works in Cynoia

Storage in Cynoia is assigned per user, not per workspace.

That means:

• Each user has their own storage limit

• Files you upload consume your personal storage

• Shared files only affect the storage of the original uploader

• Deleting your files permanently frees up your own storage

Storage Limits by Plan

Your available storage depends on your Cynoia plan:

📌 Storage usage is always visible in the Files section.

What Counts Toward Your Storage?

The following items do count toward your personal storage:

• Files uploaded to My Drive

• Files uploaded to Projects

• Files shared in Chat

• Images, videos, documents, PDFs, audio files

• Files in Trash (until permanently deleted)

The following do NOT count:

• Text messages

• Tasks, comments, or notes

• External links (Google Drive, Dropbox, URLs)

• Files uploaded by other users

Storage Locations Explained

My Drive

• Your personal file space

• Files are private by default

• Uses your storage quota

Project Files

• Shared within projects

• Ownership remains with the uploader

• Uses the uploader’s storage

Chat Files

• Files shared in channels or direct messages

• Still belong to the uploader

• Uses the uploader’s storage

Checking Your Storage Usage

To view your storage usage:

1. Open Files

2. Look at the bottom-right corner

3. You’ll see:

   • Total storage available

   • Used storage

   • Remaining space

Managing Your Storage

Find Large Files Quickly

Use Filter → Type to locate:

• Videos

• Images

• Archives (.zip)

These usually consume the most storage.

Sort by File Size

Switch to list view and sort by File size to identify heavy files.

Delete & Empty Trash

• Deleting files moves them to Trash

• Files in Trash still count toward storage

• Empty Trash to permanently free space

Favorites & Storage

Marking a file as Favorite:

• Does NOT duplicate the file

• Does NOT increase storage usage

• Only improves access and visibility

Shared Files & Storage Impact

• Files shared with you do not use your storage

• Files you upload and share use your storage

• Ownership determines storage usage

📌 Even if a file is used in multiple projects or chats, it only counts once, for the uploader.

Storage Warnings & Limits

When you approach your storage limit:

• You’ll see warnings in the Files section

• Uploads may be restricted once the limit is reached

• You’ll need to:

  • Delete files, or

  • Upgrade your plan

Best Practices

✅ Avoid duplicate uploads

✅ Reuse files across projects

✅ Clean up old chat files

✅ Delete unused videos and archives

✅ Empty Trash regularly

✅ Use external links when possible

What’s Next?

You’ve completed Files & Storage Management.
👉 Next article: Calendar & Scheduling