Cynoia is built with security, data protection, and privacy by default, ensuring your work, conversations, and data remain safe at every level from individual users to large organizations.

This section explains how Cynoia protects your data and helps you stay compliant.

Security by Design

Cynoia follows industry best practices to secure your workspace and user accounts.

Key Security Measures

• Secure authentication and session handling

• Encrypted communication between client and servers

• Role-based access control across all apps

• Continuous monitoring and system updates

🔐 Security controls apply across

Projects, Chat, Calls, Files, Calendar, Notes, and Automations

Two-Factor Authentication (2FA)

To add an extra layer of protection, Cynoia supports Two-Factor Authentication (2FA).

How 2FA Works

• After entering your password, a verification code is required

• Prevents unauthorized access even if credentials are compromised

Availability

• Free, Basic, and Pro plans

Session Management

Cynoia gives users visibility and control over their active sessions.

Session Features

• View currently active sessions

• Identify device and location information

• Manually terminate suspicious sessions

This helps prevent unauthorized access and improves overall account security.

Roles, Permissions & Access Control

Cynoia uses a granular permission system to control access at both workspace and resource levels.

Global Roles

• Owner

• Moderator

• Editor

• Viewer

• Custom Roles (Pro plan)

Global roles define default permissions across:

• Public projects

• Public chat channels

• Shared note collections

Resource-Level Permissions

Even if a user has a high global role, permissions can be overridden per resource:

• Projects

• Chat channels

• Notes & collections

• Call rooms

Example:

A global Moderator can be assigned as Viewer on a specific project or channel.

Custom Roles & Advanced Controls (Pro)

Organizations on the Pro plan can create fully custom roles.

Custom Role Capabilities

• Define permissions per app (Projects, Chat, Notes, Automation, Calls)

• Control who can manage users, settings, and workflows

• Adapt roles to internal policies and team structures

Organization Settings → Roles → Create Role

Data Privacy

Cynoia is committed to protecting user data and respecting privacy.

Privacy Principles

• User data belongs to the user or organization

• No selling or misuse of personal data

• Data access is limited strictly to authorized users

Cynoia only processes data necessary to deliver its services.

Data Isolation & Workspace Boundaries

Each organization workspace is logically isolated.

What This Means

• Users can only access data within their workspace

• Cross-organization data access is not possible

• Shared resources require explicit permission

This ensures confidentiality between teams and organizations.

File & Content Access Protection

Files, messages, notes, and documents follow strict access rules:

• Access depends on role and resource permissions

• Public sharing must be explicitly enabled

• Shared links respect size limits and visibility settings

Compliance Readiness

Cynoia is designed to support compliance needs for modern teams.

Compliance-Friendly Features

• Access control and permissions

• User and role management

• Secure authentication & session tracking

• Data ownership clarity

📌 Cynoia continuously improves its security and compliance posture as the platform evolves.

Best Practices for Secure Workspaces

We recommend:

• Enabling 2FA for all team members

• Using custom roles instead of shared admin accounts

• Reviewing permissions regularly

• Removing inactive users promptly